We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from cozyhavenmart.com. Please read through the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must request a return within 30 days of receiving your order. If the item shows signs of use or damage, we may refuse the return. Please inspect your items upon arrival to ensure they meet your satisfaction.

How to Initiate a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant photos if applicable. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.

Non-Returnable Items

Certain items are non-returnable, including custom or personalized rugs and clearance items. If you have questions about whether an item is returnable, please contact us before making your purchase. We will clarify the return eligibility of specific items if needed.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you with any concerns you may have regarding your order and the return process. Thank you for shopping with us at cozyhavenmart.com.